At&t highspeed Liars

There seems to be a communication error between the people manning the phones at At&t promising the moon and the men and women in the field handling the on site maintenance.

I was told when I called At&t that I could up grade my internet speed. There were actually two speed tiers higher than the one i was currently at. The middle speed was $30.00 and the highest was $35.00, what would you choose? I was feeling my inner speed demon and thought what's five dollars more for that kind of bandwidth.

Immediately after the upgrade had taken place my connection was temperamental. In the afternoons and late evenings it crept slower than dial up. I tested it and was told as much by the Cnet speed test.

After a month of being lazy and stupid my wife made me call. Tech support directed me to speakeasy.net/speedtest which failed to load 100% thus signifying that there may be a problem with my internet. She ran some test from her side and declared "Oh yes there are a lot of errors on your line. Your phone line might not actually be able to handle this kind of speed." Really?

The technician came out and ran some tests. He said everything looked good and it was not something that I had caused. He kept baiting me into admitting that I download a lot, but I held my ground "We're having so much trouble streaming video." It turned out they should have never have sold me that higher package because my wires could not support it.

I had to downgrade to get better performance. So far it's been great and now I have an extra $5.00 each month. I'll never get the $10.00 from the two months they screwed me on but such is life.